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Customers. Who needs them? - delta_november

Aug. 29th, 2014

09:12 am - Customers. Who needs them?

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In May, a customer asks me for a quote on widget X.  I give them a price, and an 8-12 month lead time.  I get no reply.

Today the customer emails me again.  The lead time is too long.  They require a 4-5 month lead time.  Can I do this?

If they had just ordered 3 months ago then I wouldn't have to perform lead time miracles.  Grump!

Comments:

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From:kiwano
Date:September 3rd, 2014 02:00 pm (UTC)
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But now you get to increase the quote? (I'm going out on a limb and guessing that in aerospace, the fast/cheap/reliable triad seldom sees concessions on reliable)
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